Known throughout the business world for her interactive executive education sessions, Professor Frances X. Frei, Ph.D., of Harvard Business School, will share insight and application based on the latest business research and industry trends. Professor Frei’s research, course development and teaching examine how organizations can more effectively design service excellence. Her case studies include eBay, Southwest Airlines, Dell, Tiffany’s, Commerce Bank and Orient Express Hotels.
Professor Frei has received the HBS Student Association Faculty Award for teaching excellence on multiple occasions, as well as teaching awards from the Wharton School of Business and the University of Rochester. Professor Frei also serves in an advisory capacity for organizations seeking to create greater value through their service experiences.