Monday, March 3rd
3:00 - 6:00pm Registration
6:00 - 9:00pm Welcome Reception

Tuesday, March 4th
7:00 - 8:00am Continental Breakfast
8:00 - 8:45am SMG Update
8:45 - 10:15am Frances Frei, Harvard Business School
Case Study: Customer Revenge
10:15 - 10:30am Break
10:30 - 11:30am Executive Panel, Moderated by Frances Frei
11:30 - 1:0 pm Lunch
1:00 - 1:45pm Jim Wright, Tractor Supply Company
1:45 - 2:45pm Guy Kawasaki, Leading Authority on Innovation, Founding Partner, Garage Technology Ventures
2:45 - 3:15pm Break
3:15 - 4:45pm Daniel Pink, Author of Drive: The Surprising Truth About What Motivates Us
4:45 - 6:00pm Break
6:00 - 9:00pm Dinner and Casino Night For Charity
   
Wednesday, March 5th
7:00 - 8:00am Continental Breakfast
8:00 - 9:15am Barry Vaughan, Chick-fil-A and David Price, JCPenney
9:15 - 9:45am Break
9:45 - 11:15am Tom Lutz, Restaurant and Retail Practice Area Leader, Boston Consulting Group